FAQ
Why do you only work with alcohol-free products?
Sense exists to provide a highly curated selection of the best alcohol-free products from around the world. These no and low alcohol products foster healthier lives, a clearer mind and, ultimately, happier moments. The world is a better place when we all come together. Cheers!
How do you select your products?
We are dedicated to bringing you the best non-alcoholic drink alternatives. We take great pride in understanding the market and getting to know the brands - from the founding stories, the distillation processes, the ingredients they work with, and the people who make these beverages. Our Tasting Team is tracking the most innovative producers, sourcing and sampling the most promising products and making sure we bring you the very best in each batch.
How can I try the drinks?
Come to our store in Gràcia, Barcelona. Our team will help you discover your new favorites!
How can I trust Sense's beverage choices
A product has to be genuinely special to make it into the Sense portfolio. The Sense Tasting Team has to decide it’s great before we even consider adding it to our collection.
How long does it take to receive my order?
Our goal is to deliver all our orders as quickly as possible. If you have any questions about the status of your order, please contact us .
We would like to work with you. How do we get in touch?
We are always open to working with and supporting people, brands and companies that align with our core values. Don't hesitate to contact us and let us know how we can help.
FAQ Shipping and Delivery
Where do you ship to?
We ship within Barcelona city. If you are unsure whether an address is within the delivery zone, please contact us.
How does the shipping process work, and how long will my order take to arrive?
Here's how it works:
- Place your order online.
- We will contact you within 24 hours ( during our customer service hours) to arrange a delivery time slot.
- Your order will be sent by courier within the agreed time slot.
Why do you now only deliver within Barcelona city?
We decided to focus our deliveries on Barcelona city to concentrate on what we do best: offering a faster, more personal, and higher-quality service. This decision allows us to improve the experience, optimize delivery times, and maintain the level of care we want for each order.
Do you still deliver to the rest of Spain?
We no longer ship outside of Barcelona. For orders in other areas of Spain, we have prepared a selection of trusted providers who offer national deliveries.
Can I pick up my order if I don't live in Barcelona?
If you are able to pick up your order in Barcelona, you can place your order online and contact us to arrange the pickup.