At Sense, we are committed to providing you with a reliable, transparent and efficient shipping service so that you can receive your non-alcoholic beverages without any worries. Below you will find all the information about our shipping methods, delivery times and what to do if there is a problem with your order.

Shipping Options and Delivery Times

We work with Correos Paq Premium to guarantee fast and secure deliveries throughout the peninsula and the Balearic Islands.

  • Peninsular Spain : 48-72 business hours from shipping confirmation.
  • Balearic Islands : 3-5 business days from shipping confirmation.
  • Pickup in Store (Sense, Plaça del Sol 1, Gracia, Barcelona) : Available within 24 hours after order confirmation.
  • Orders are prepared and shipped on Tuesdays, Wednesdays and Thursdays .
  • Orders placed after 12:00 pm will be processed the next business day.
  • For urgent shipments, we now offer fast delivery with Glovo in Barcelona (subject to availability).

⚠️ Estimated times are subject to change due to holidays, high demand or logistical incidents beyond our control.

Shipping Rates

  • Standard shipping to the Peninsula and Balearic Islands : €6.50
  • Free shipping on orders over €50

💡 For corporate orders or large volumes, contact us for custom options.

Shipment Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can monitor its status in real time through the Correos website.

Problems with your shipment

If your order has any issues, please check the following options:

  • Delivery delays : If it's been more than 3 days since the estimated arrival date, please check your order tracking and contact us if you need further assistance.
  • Damaged package : If your package arrives in poor condition, send us photos of the packaging and the affected products to arrange a solution.
  • Incorrect or incomplete address : If you discover an error in your address after placing your order, please contact us as soon as possible.

For any other queries, please send us a message at hola@shopsense.eu or write to us on WhatsApp +34 691 299 588.

Return policy

We only accept returns in case of defective products or damage in transit. If you need to manage a return, please review our returns and exchanges policy here: Refunds .

For shipping issues (damaged package, extreme delay), please write to us within 48 hours of receiving your order at hola@shopsense.eu .